These terms and conditions apply to purchases made on this website from Oztent Australia Pty Ltd (Oztent).
Each order is governed by the terms and conditions current at the time the order is placed. Oztent may alter, add to or delete from these terms and conditions without notice. You are advised to read and understand these terms and conditions each time you place an order.
Delivery will be made to the address specified in the order on the date requested. Anyone at Oztent may charge you additional delivery fees unless we were provided instructions to leave the equipment at a specific location. Once the goods are delivered to you, or an authorised representative, you will own them and it is your responsibility if they become lost or damaged. Oztent may charge you additional delivery fees for subsequent delivery. Complaints must be made within 4 business days of delivery to the Oztent head office either by telephone, email or fax.
Payment may be made through the payment section of this website. Methods of payment acceptable before delivery are restricted to EFTPOS payment through Visa, MasterCard or American Express. Do not send cash in the mail. Payment upon delivery is not available.
Returns & Refunds
Any goods provided which do not match the description and specification on our website may be returned within 14 days of delivery for a full refund or exchange for the specified item with a price adjustment where the exchanged item differs in price from the item supplied. Any goods which fail during the manufacturers warranty period may be returned for replacement or repair according to the manufacturers warranty terms. Oztent will endeavour to provide a loan replacement during the period the manufacturer restores the goods under warranty. Where goods supplied are in no way defective but the purchaser decides that they no longer want the item, nor any substitute, consideration will be given on a case by case basis of an appropriate refund.
Oztent will not reveal your personal information to external organisations except for the purposes of fulfilling your order unless you have indicated that this information may be passed to other parties.
Any liability of Oztent in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Oztent be limited to:
i. in relation to goods, the replacement of the goods or the supply of equivalent goods; and
ii. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
All purchases under this website and these terms and conditions are subject to the laws of the relevant state and country.
Complete the form or call us on 1800 698 368