Skip to content

Service & Support

Service and Support

What are your shipping time frames?

For all shipping information please refer to our Shipping Information section in the tab above.

I’m trying to buy a product, but it says pre-order what does this mean?

A product with the option to place on pre-order means that this item is currently out of stock, however you can still purchase this item via pre-order and when this stock becomes available your order will be fulfilled.

If you do not want to purchase this item while it is on pre-order you can select the "Notify Me" option as listed in the next point below.

If you wish to speak to us regarding stock availability prior to placing an order please click here to contact us or give us a call on 1800 OZTENT (698 368).

What is the "Notify Me" option?

If you don’t want to place an item on pre-order but want to be advised when this item is back in stock, you can select the Notify Me option to receive an email when this item is back in stock. Keep an eye on your inbox for this notification so you can get in quick to snap up this hot item!

I have placed an item on pre-order how will I know when my stock will be in?

Once your order is received by our orders team they will respond via email advising an estimated delivery date. If you have any questions prior to this please email orders@oztent.com or give us a call on 1800 OZTENT (698 368).

How do I find Oztent products near me?

To find Oztent stockists in your area please click here.

I cannot find a product listed on the website?

If you are having difficulty finding a product listed under the tabs provided on this website please contact us here or give us a call on 1800 OZTENT (698 368).

I have a tent that I need to purchase spare parts for, but it seems to be discontinued. How do I go about purchasing replacement parts?

To enquire what parts may be available please contact us here or give us a call on 1800 OZTENT (698 368).

I have damage to my Oztent product but this is not a warranty issue. How do I repair this or get this fixed?

Most parts can be purchased on our website under the applicable product category and listed under "Spare Parts".

We also have repair manuals and "how to" instruction sheets under the " How To / DIY " tab above.

If you are needing further assistance or want to locate a repairer near you please contact us here or give us a call on 1800 OZTENT (698 368).

How do I compare different Oztent products?

You can use the "Compare Feature" on this website.

This feature allows you to compare features and also show differences only, on the products you choose.

To use this "Compare Feature", simply click the compare icon followed by clicking on the item you wish to compare.

How do I tell what products are compatible with other Oztent products?

When on a product page noted on the product information section will be a list of all products that are compatible with that item.

If you have any further queries regarding compatibility please contact us here or give us a call on 1800 OZTENT (698 368).

Do you have any discount codes or offers?

Keep an eye out on our website and social pages for any upcoming offers and sales.

How do I become an Oztent dealer?

My organisation wants to be sponsored by Oztent, how do we apply to be sponsored?

Our manufacturer’s warranty will only be valid if your product is registered with Oztent Australia Pty Ltd (Oztent). To register, fill in the form here OR complete your warranty card and return it to us, along with a copy of your receipt, at the address below within 14 days of purchase. If you have purchased more than one item, you may register them on the same form/card but you will need to provide a receipt for each product.

Oztent Australia
Product Registration
PO Box Q1700
Sydney, NSW 2000

This manufacturer’s warranty will not be valid if your product is not registered.

Oztent will repair or replace any registered Oztent product if that product requires repair due to a manufacturing or materials defect (such as faulty stitching, delamination, faulty zips, faulty fittings or faulty material) appearing and notified to Oztent within the following warranty periods:

Furniture - 5 years from date of purchase
Tents & Awnings - 2 years from date of purchase
Any other product - 1 year from date of purchase

 

Exclusions

This manufacturer’s warranty is limited to manufacturing or materials defects. This does not include damage caused by wear and tear, condensation, dragging, abuse or misuse, accidents, falling objects, incorrect setup, burn holes, extreme weather or damage caused by insects, animals or children.

 

How to make a claim

Wholesale Store Warranty Claim Form

Fill this form out if you are one of Oztent’s business retail partners. To make a claim on this manufacturer’s warranty please contact your original store of purchase as soon as you notice a fault. The store of purchase will be able to assist you and lodge a store warranty claim for you.

Oztent Customer Warranty Claim Form

Fill this form out if you have purchased directly from Oztent and have a retail receipt. Should you have any questions or need assistance with this form please email us at service@oztent.com or give us a call on 1800 OZTENT (698 368).

Please be aware that if the fault is not warranty related, you may be liable for transport costs relating to returning the product for assessment or repair.

 

Other rights

The benefits given by this manufacturer’s warranty are additional to other rights and remedies that you may have under law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

I need to lodge a warranty for my product, how do I do this?

Sorry to hear you are needing to lodge a warranty claim. Please see our "Warranty Information" section in the tabs above.

How long is my product covered for warranty?

For information on warranty periods please see our "Warranty Information" in the tabs above.

What is not covered under warranty?

For information on what is and isn’t covered please see our warranty information section in the tabs above.

I’m trying to register my product but it’s over the time frame listed on my product registration card, can I still register my product?

Please contact us here and we can assist you with registering your product or give us a call on 1800 OZTENT (698 368).

I need to register my product, but I don’t have the registration card.

You can still register your product without the product card.

Please contact us here and we can assist you with registering your product or give us a call on 1800 OZTENT (698 368).

I have damage to my Oztent product but this is not a warranty issue. How do I repair this or get this fixed?

Most parts can be purchased on our website under the applicable product category and listed under "Spare Parts".

We also have repair manuals and "how to" instruction sheets located here.

If you are needing further assistance or want to locate a repairer near you please contact us here or give us a call on 1800 OZTENT (698 368).

{formbuilder:32951}
 

Please be assured that your items will ship out within 2 days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are Startrack and Australia Post. If you're trying to estimate when a package will be delivered, please note the following:

Credit card authorisation and verification must be received prior to processing. Deliveries occur Monday through Friday between the hours of 9am and 5pm, excluding holidays. If you require express shipping, please contact us for charges.

We cannot ship to P.O. Boxes.

Returns are to be assessed by our Customer Care team before any product is to be sent back. If it is deemed that a refund, is it order it will be provided as a credit to the credit card used at the time of purchase within 5 business days upon receipt of the returned merchandise.

For more information on "Warranty Claims" please refer to the Warranty FAQ’s tab and see the relevant forms.

These terms and conditions apply to purchases made on this website from Oztent.

Each order is governed by the terms and conditions current at the time the order is placed. Oztent may alter, add to or delete from these terms and conditions without notice. You are advised to read and understand these terms and conditions each time you place an order.

 

Orders

All orders placed through this web site are accepted subject to confirmation by Oztent. Where the goods are either no longer available, or not currently available you will be notified by Oztent as soon as possible. Oztent may vary prices in the event of either price changes or errors made by suppliers. If Oztent requests payment for increased prices, you may cancel the order by giving notice to Oztent prior to shipment of the equipment. Equipment will not be shipped for seven (7) days if we have notified you by email and not received a response; equipment will be shipped the morning of the arranged delivery day if we contact you by telephone. Oztent aims to display up-to-date pictures of all of the goods on this website. However, our pictures of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods. Oztent reserves the right to restrict sales to retail quantities when supplying resellers or distributors.

 

Delivery
Delivery will be made to the address specified in the order on the date requested. Anyone at Oztent may charge you additional delivery fees unless we were provided instructions to leave the equipment at a specific location. Once the goods are delivered to you, or an authorised representative, you will own them and it is your responsibility if they become lost or damaged. Oztent may charge you additional delivery fees for subsequent delivery. Complaints must be made, within 4 business days of delivery, to the Oztent head office, either by telephone, email or fax.

 

Payment
Payment may be made through the payment section of this website. Methods of payment acceptable before delivery are restricted to EFTPOS payment through Bankcard, Visa, MasterCard or American Express, cash for personal shoppers only. Do not send cash in the mail
. Payment upon delivery is not available.

 

Returns & Refunds
Any goods provided which do not match the description and specification on our web site may be returned within 14 days of delivery for a full refund or exchange for the specified item with a price adjustment where the exchanged item differs in price from the item supplied.
 Any goods which fail during the manufacturers warranty period may be returned for replacement or repair according to the manufacturers warranty terms. Oztent will endeavor to provide a loan replacement during the period the manufacturer restores the goods under warranty.
Where goods supplied are in no way defective but the purchaser decides that they no longer want the item, nor any substitute, consideration will be given on a case by case basis of an appropriate refund.

 

Privacy
Oztent will not reveal your personal information to external organisations except for the purposes of fulfilling your order, unless you have indicated that this information may be passed to other parties.

 

Liability
Any liability of Oztent in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Oztent be limited to:

i. in relation to goods, the replacement of the goods or the supply of equivalent goods; and
ii. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

 

Applicable Law
All purchases under this web site and these terms and conditions are subject to the laws of New South Wales, Australia.

Item is added to cart